AT&T ‘making it right’ with $5 credit to customers after last week’s hours-long outage.
AT&T says it will give a $5 credit to customers affected by last week’s nationwide telecommunication outage.
The outage, which lasted several hours on Thursday, Feb. 22, was caused by a technical error due to “the application and execution of an incorrect process used as we were expanding our network, not a cyberattack,” the telecom provider said Friday.
AT&T said late Saturday it planned to give affected accounts credit for the outage.
“We understand [the outage] may have impacted their ability to connect with family, friends, and others,” AT&T said in its statement. “To help make it right, we’re reaching out to potentially impacted customers and proactively applying a credit to their accounts.”
ere’s what to know.
How much is the AT&T outage credit?
AT&T is offering $5 per account for customers who may have been affected by the telecom’s February 22 network outage.
Who qualifies for the outage credit?
Individuals and small businesses impacted by the outage qualify for the $5 credit.
However, AT&T said AT&T Business, AT&T Prepaid, and Cricket customers are ineligible for the credit.
Why aren’t AT&T Business, Prepaid, or Cricket customers eligible for the credit?
AT&T said it will provide options to its AT&T Business, Prepaid and Cricket customers, although it didn’t specify the options. “Our customers are valuable customers, and we’ll have options available to them if the outage potentially impacts them,” an AT&T spokesperson told CBS MoneyWatch in an email.
AT&T said it is “working closely” with its AT&T Business customers to address their concerns.
In his letter to employees, Stankey said, “Prepaid customers will have options available to them if they were impacted.” He didn’t disclose what options AT&T will offer those customers.
How do I get the $5 credit?
AT&T said it will automatically apply the $5 credit to your account, with the credit appearing within two billing cycles.
