Neo having to accept a cookie from Oracle during her talk with him is the best program related joke of all-time.
In the first film, the Oracle is depicted as a cheerful old lady who smokes cigarettes and bakes cookies. She possesses the power of foresight, which she uses to advise and guide the humans attempting to fight the Matrix.
Is the Oracle in the Matrix good or bad?
Ambivalent. The Oracle is a product of the Matrix and has a vested interest in seeing it work – she thinks the best way for it to work is a less confrontational, kind approach to providing humanity a “life” whilst being batteries, rather than the Architect’s stricter vision.